Question 1

What is FieldRail?

Accepted Answer

FieldRail is field service management software built for HVAC, plumbing, electrical, and trades businesses. It lets you create and assign work orders, track technicians in real time, generate AI-assisted field reports, manage recurring service contracts, collect payments via Stripe, and run your entire operation from a mobile app — even offline.

Question 2

Does FieldRail have a mobile app?

Accepted Answer

Yes. FieldRail includes a native mobile app for iOS and Android built with Expo. Technicians can view work orders, clock in and out, log materials, and submit reports directly from their phone — and it works offline with automatic sync when connectivity is restored.

Question 3

How does live customer tracking work?

Accepted Answer

When you dispatch a job, FieldRail generates a unique shareable tracking link for your customer. They can open it in any browser — no app download required — and see the technician's name, current job status, and scheduled arrival window updating in real time. Customers can also send messages through the tracking page.

Question 4

What payment methods does FieldRail support?

Accepted Answer

FieldRail uses Stripe for all payment processing, supporting credit and debit cards, as well as XRP and RLUSD for instant cross-border payments. Invoices are auto-generated from logged time and materials, and customers can pay directly from the invoice link.

Question 5

Can FieldRail handle recurring service contracts?

Accepted Answer

Yes. FieldRail includes a full recurring contracts module. You can set up maintenance agreements with custom intervals, and the system automatically generates work orders when each service is due — so nothing falls through the cracks.

Question 6

What industries does FieldRail support?

Accepted Answer

FieldRail is purpose-built for field service businesses including HVAC, plumbing, electrical, pest control, landscaping, appliance repair, and general contracting. Any business that dispatches technicians to job sites can use it.

Question 7

How much does FieldRail cost?

Accepted Answer

FieldRail starts at $19.99/month for the SOLO plan (1 technician). The Starter plan is $79/month for up to 5 technicians, and the Growth plan is $199/month for up to 25 technicians plus all advanced features including AI reports, recurring contracts, analytics, and crypto payments. A 14-day free trial is available with no credit card required.

Question 8

Is there a free trial?

Accepted Answer

Yes. FieldRail offers a 14-day free trial with full access to all features. No credit card is required to start your trial.

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